Privacy Policy

Fencive respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services. Here’s how we protect your information:

Encryption: We use SSL encryption to protect data transmitted between your device and our servers.
Secure Storage: User data is stored securely on our servers with access restricted to authorized personnel only.
Third-Party Data Processing: We may use trusted third-party services for processing payments, analytics, or support, but these providers are bound by strict data protection agreements.

1. Information We Collect

We collect the following information when you register for an account, purchase products, or subscribe to our plans:

Personal Information: Name, email address, and phone number.
Payment Information: We use Stripe to process payments; we do not store your credit card details.
Usage Data: Information about how you interact with our website and services.

We may use the following data in the mobile app:

Location Data: We may access location data from your device to provide core app features such as map functionality and to enhance your user experience. This data may be accessed while the app is in use and, depending on your device permissions, in the background.

2. How We Use Your Information

We use the information we collect for the following purposes:

To create and manage your account.
To process transactions and subscriptions.
To provide customer support and respond to inquiries.
To send transactional emails, such as order confirmations and subscription updates.
To improve our services and user experience.

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share your information in the following cases:

Service Providers: We share necessary information with Stripe for payment processing.
Legal Compliance: If required by law, we may disclose your information to law enforcement or other authorities.

4. Data Security

We implement industry-standard security measures to protect your personal information.

Password Protection: We recommend that users choose strong passwords and keep them confidential. If you suspect unauthorized access to your account, please change your password immediately.
Secure Payment Methods: All payment transactions are processed through trusted third-party payment gateways such as Stripe or PayPal, which use secure encryption technologies.
No Payment Data Storage: We do not store your payment information on our servers. Payment details are only processed through these secure gateways.

5. Your Rights and Choices

Access, update, or delete your personal information.
Opt out of marketing emails (you will still receive transactional emails).
We retain your personal data only as long as necessary to provide our services. Once it is no longer needed, we securely delete or anonymize it.

6. Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

7. Contact Us

For any questions regarding our security practices or to report any security concerns, please contact us at contact@fencive.com.